Your website is yours. We can help look after it.
Choose ongoing support when you want help with updates, maintenance, improvements or technical housekeeping. Care is optional and can be scoped around the needs of your website.
A Clear Principle on Ownership & Support
Ownership and access are handled according to the applicable project agreement. Website ownership and support are separate. You can manage your website yourself, use another provider, or ask Web Tattva to help.
Operating Models
Choose how you manage your site.
Self-Managed
You or your internal team manage text changes, code repositories, and deployments directly with full ownership.
₹0 support fees · Full independence
On-Demand Support
Engage engineering assistance only when you have a specific update, campaign banner, or technical question.
Pay per task · Zero recurring retainer
Ongoing Care
Dedicated monthly bandwidth for businesses wanting regular updates, dependency upkeep, and speed checks.
Monthly allocation · Priority queue
Scope of Services
What our care services cover.
Support is organized across six core operational disciplines to handle both creative and technical requirements.
Content Updates
Routine copy and asset adjustments to keep messaging current.
- Text and typography updates
- Image and visual asset replacements
- Promotional and announcement banners
- Contact information and team updates
- Basic page and menu adjustments
Technical Maintenance
System-level hygiene to preserve code health and build integrity.
- Dependency updates where appropriate
- Build and deployment assistance
- Frontend bug and script investigation
- Browser & platform compatibility checks
- Technical housekeeping & repository tidying
Performance & UX
Ongoing tuning for responsiveness, layout stability, and user ease.
- Periodic performance reviews
- Responsive layout and mobile fixes
- Asset optimization opportunities
- Accessibility improvements where requested
- Core Web Vitals diagnostic checks
Development Support
Incremental engineering for expanding features and campaigns.
- New content sections & blocks
- Campaign and marketing landing pages
- API and third-party script integrations
- Feature improvements and logic adjustments
- Small user experience enhancements
Deployment & Infrastructure
Guidance and configuration assistance for connected web environments.
- Deployment configuration assistance
- DNS records and routing guidance
- Hosting environment assistance
- SSL certificate troubleshooting
- Staging and environment variable review
Security & Health Monitoring
Proactive health checks, SSL certificate monitoring, and security hygiene.
- SSL certificate renewal monitoring
- Security patch & dependency audit
- Broken link & redirect verification
- Form & inquiry delivery health checks
- Periodic automated uptime monitoring
Structured Plans
Transparent support tiers.
Every plan defines explicit inclusions, limits, and response targets to keep scopes clear.
On-Demand Support
For websites that only need occasional, ad-hoc adjustments a few times a year.
Banner changes, seasonal notices, minor copy updates, or isolated fixes.
Billed per approved request or task block.
Typical response/turnaround: 24–48 hours for eligible small requests, subject to scope, availability and dependencies.
- Scoped single task or focused update
- Image compression & layout check
- Deployment to connected hosting environment
- Direct email or ticket confirmation
- Dedicated monthly hourly retainer
- Active proactive monitoring
- Unscoped emergency callouts
- New page builds (quoted separately)
Essential Care
Structured monthly allocation for websites with regular content changes and technical upkeep.
Active clinics, professional practices, and service firms updating content monthly.
Quarterly recurring agreement; cancel prior to subsequent renewal.
Typical response/turnaround: 24–48 hours for eligible small requests, subject to scope, availability and dependencies.
- Up to 4 hours of monthly updates & maintenance
- Dependency and security hygiene review, where included in the selected plan
- Periodic performance review and optimisation recommendations
- Direct communication channel for requests
- Domain and SSL renewal reminders
- Large multi-page redesigns
- Third-party hosting/SaaS subscription fees
- 24/7 emergency incident management
- Custom backend architecture builds
Growth Support
Expanded engineering and design bandwidth for websites running campaigns and continuous improvements.
Active brands, studios, and expanding businesses iterating on conversion and landing pages.
Monthly retainer; 30-day notice for changes or cancellation.
Priority handling may be available for eligible requests, subject to availability and scope.
- Up to 10 hours of monthly development & design
- New landing page or campaign section builds
- Technical SEO markup & structured data tuning
- Priority queue placement for active requests
- Periodic performance review and optimisation recommendations
- Ground-up multi-month platform rewrites
- Third-party ad spends or external licensing fees
- Off-hours on-call engineering SLA
- Bespoke native mobile applications
Boundary Clarity
Not included unless specifically agreed.
To ensure fair allocations and predictable deliverables, certain initiatives fall outside routine care and are quoted as separate project deliverables.
* Out-of-scope initiatives can be separately estimated, scheduled, and delivered under a standard Statement of Work.
Understanding external infrastructure dependencies.
Website performance and availability may depend on hosting providers, domain registrars, DNS providers, APIs, email services, payment providers, browsers and other external systems.
Web Tattva can assist with configuration and troubleshooting but cannot guarantee the performance or availability of independent third-party services.
Care Questions
Frequently asked questions.
Clear answers regarding maintenance, ownership, billing, and operational boundaries.
Need an extra pair of hands?
Whether you need an occasional update or regular maintenance support, let’s discuss what fits your project.